EGY, Cairo, Global Business Solutions+

IT Service Management Specialist

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?


  • Handle all the Service and Product Reporting for Data & Analytics product
  • Monitor the service quality of external providers and internal DevOps teams
  • Consult product teams with introduction and improvement of ticket and DevOps KPIs as well as compliance topics
  • Contribute to the extension and dxD team wide roll-out of product reporting. 
  • Prepare and present ad-hoc analysis with focus on product quality
  • Conduct compliance reviews for internal and external managed products (documentation checks and review of compliance SLAs / KPIs)
  • Track breached SLAs /KPIs as well as corrective and mitigation measures


  • Bachelor's degree in Computer Science, Computer Engineering, or Business Informatics
  • Minimum of 2 years of relevant work experience 
  • Hands-on experience with IT Service Management or DevOps tools
  • Fluent English speaker
  • Proficient user of MS Office applications (Word, Excel, and PowerPoint) and Power BI
  • Agile or ITIL certificates is a Plus

Henkel is an equal opportunity employer. We look for a diverse team of individuals who possess different backgrounds, experiences, and mindsets.

JOB ID: 22038082
Contract & Job type: Full Time, Regular
Contact information for application-related questions: recruitmenteg@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
Performance bonus / Incentives
Performance bonus / Incentives Development opportunities
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Company transportation (or allowance) Smart work / Flexible working arrangements
Smart work / Flexible working arrangements International career opportunities
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Employee recognition programs Company car