At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.
Do you dare to make an impact?
YOUR ROLE
- Key contact for consumers: handling inbound phone calls and emails regarding queries, education, advice and customer feedback for Beauty Care Retail products and activities.
- Provide reports where appropriate to monitor potential issues with products and inform key stakeholders if measures need to be taken.
- Ensure strong brand awareness of Beauty Care Retail products and ensure high quality advice and technical competence when handling consumer calls.
- Provide support to other internal staff when required including: marketing, sales and supply chain in connection but not limited to communication of customer feedback and testing of products when required.
- Ensure strong communication between teams and accurate knowledge of product in relation to launches and customer feedback.
