United Kingdom, Hemel Hempstead, Adhesive Technologies

Customer Master Data Project & Process Specialist

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?


  • Lead Customer Master Data (CMD) Projects – run projects to change/align CMD processes, or clean CMD data.
  • Customer master data  process control & Governance.
  • Understand Henkel’s processes in depth and the interactions between each department.
  • Supports optimizing the customer master data management processes and bring in own proposals.
  • Implements processes, training and tools to optimize the internal communication of customer master data in order to continuously emphasize the importance of high quality data.
  • Customer master data Steering/experts.
  • Customer master data process control & Governance. 
  • Task and process alignments and harmonisations.
  • Continuous improvement of tools, tasks and processes.
  • Conducts customer master data-related checks and reports.
  • Work with Global Business Solutions (GBS) +/IT on RPA (Robotic Process Automation) for customer master data.
  • Training for Sales/GBS+/Front Office on CMD.
  • CMD Quality gate.
  • SAP CMD Change Requests.
  • Works independently of day-to-day supervision within the standards of the AOS Europe organisation.


  • The ability to work and run projects, taking into consideration all various aspects to bring to conclusion using own initiative.
  • Previous experience within a customer service, or a supply chain role.
  • Knowledge of Service Cloud (Salesforce) and Customer Master Data would be an advantage.
  • High level of organisation, prioritisation and time management skills.
  • Excellent in problem solving, is solution orientated and has good influencing skills.
  • Proactive, target driven, self-motivated with precise, accurate administration skills.
  • Good level of SAP and Intermediate level of MS office (Excel/PowerPoint/Word) are desirable skills.
  • Ability to withstand pressure and work to tight deadlines.
  • A customer focused attitude with excellent communication skills.
  • Fluent in English.
  • Team player.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.

JOB ID: 23054279
Contract & Job type: Full Time, Regular
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