Consumer Service Agent with active German language - Laundry & Home Care Division ‏(m/f)

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

• Handling incoming consumer contacts (mail, e-mail, phone) according to predefined subjects
• Handling complaints concerning product appearance, performance, packaging, material damage etc. including handling of adjustments according to approved limits
• Recommending local retailers for product distribution
• Handling requests for samples & promotional articles
• Giving advice about usage of complete product portfolio
• Collecting information and entering data in applications
• Sensitivity for critical issues and their routing to Coordinator

YOUR SKILLS

• German language on expert level is a must
• English language is welcome
• Experience in consumer service is an advantage
• Knowledge of Henkel products, experience with running a household (laundry care & home care)
• Good PC skills (MS Office) and capability of multitasking
• Strong communication and interpersonal skills
• Team and service oriented

BENEFITS WE OFFER

• 13th salary
• Performance-based bonus up to 110%
• Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
• Extra contribution to lunch vouchers
• Cafeteria benefit system
• Henkel Shop
• Henkel Kindergarten
• Life insurance
• Health care package
• Relocation bonus
• 5 sick days per year
• Home Office
• Extra paid days off for special life events

Minimum salary: 1.220 EUR gross. Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.